Job Description
- Answer phones and greet clients warmly
- Resolve product and service problems by carefully listening to and understanding the customer’s complaint; isolating the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; escalating if necessary; following up to ensure resolution.
- Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
- Maintain relationships with clients by providing support, information, and guidance; recommending new opportunities and service improvements
- Responsible for performing clerical and administrative duties in an office setting
- Perform data entry
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
- Assist with QA testing after upgrades
- Provide onsite software training for customers
Required Skills and Experience
- Excellent verbal and written communication skills
- Basic technical skills (Microsoft Office, Outlook, general)
- Ability to multitask and prioritize
- Dependability
- Motivated, goal oriented, organized, and persistent
- Valid Driver’s License
Benefits
- Health and Dental Insurance
- Paid Time Off
- Bonuses