Technical Specialist

 Work Full Time

Technical Specialist

We are an agile, determined team committed to streamlining and improving communication between Facilities, Physicians and Patients to coORdinate Care. We’d love for you to come join us and find yourself in an environment where career and growth opportunities are plentiful. We are always looking for talented, motivated individuals who would make a great addition to our team. We are a growing company, founded in 2000, but still maintain the determination that each individual should help decide the direction they would like to go to be most successful in our company.

Job Description

  • Answer phones and greet clients warmly
  • Resolve product and service problems by carefully listening to and understanding the customer’s complaint; isolating the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; escalating if necessary; following up to ensure resolution.
  • Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
  • Maintain relationships with clients by providing support, information, and guidance; recommending new opportunities and service improvements
  • Responsible for performing clerical and administrative duties in an office setting
    • Perform data entry
    • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
  • Assist with QA testing after upgrades
  • Provide onsite software training for customers

Required Skills and Experience

  • Excellent verbal and written communication skills
  • Basic technical skills (Microsoft Office, Outlook, general)
  • Ability to multitask and prioritize
  • Dependability
  • Motivated, goal oriented, organized, and persistent
  • Valid Driver’s License


  • Health and Dental Insurance
  • Paid Time Off
  • Bonuses
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